15 - Guest lectures

APPLYING HUMAN-CENTERED DESIGN: A PRACTICAL CASE STUDY DEVELOPING AN AI-BASED DIGITAL ASSISTANT FOR PILOTS

A. Mayima¹, C. Bejarano Espada¹, A. Gampe², A. Hamann², R. De Masellis¹, A. Fuchs¹, M. Athanasiadou¹, H. Palop¹, D. Watkins¹; ¹Collins Aerospace, Applied Research & Technology, Ireland ;²German Aerospace Center, Institute of Flight Guidance, Germany

This project applies a human-centered design (HCD) methodology to develop a TRL4 Pilot Digital Assistant (PDA) for managing flight strategy and external communications. Lessons highlight challenges in balancing transparency and usability, adapting HCD for training vs. operational use, addressing diverse user preferences, and reconciling iterative design with time-sensitive development.

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DOI: 10.71945/icas2026_0359