27th Congress of International Council of the Aeronautical Sciences, 19 - 24 September 2010, Nice, France
Paper ICAS 2010-7.7.1 INVITED

SERVICE THINKING STYLES IN THE SUSTAINMENT OF COMPLEX AERONAUTICAL PRODUCTS
L. Wood
Univ. of Adelaide, Australia
Keywords: service, systems, sustainment, through-life support, outcomes contracting

Outcome-base contracts that provide throughlife sustainment solutions for complex systems such as aeronautical product offer “value in use” to the customer.

view full paper

27th Congress of International Council of the Aeronautical Sciences, 19 - 24 September 2010, Nice, France Paper ICAS 2010-7.7.1 INVITED

SERVICE THINKING STYLES IN THE SUSTAINMENT OF COMPLEX AERONAUTICAL PRODUCTS

L. Wood Univ. of Adelaide, Australia

Keywords: service, systems, sustainment, through-life support, outcomes contracting Outcome-base contracts that provide throughlife sustainment solutions for complex systems such as aeronautical product offer “value in use” to the customer.

view full paper

27th Congress of International Council of the Aeronautical Sciences, 19 - 24 September 2010, Nice, France
Paper ICAS 2010-7.7.1 INVITED

L. Wood
Univ. of Adelaide, Australia

Keywords: service, systems, sustainment, through-life support, outcomes contracting

Outcome-base contracts that provide throughlife sustainment solutions for complex systems such as aeronautical product offer “value in use” to the customer.