31th Congress of the International Council of the Aeronautical Sciences

09 - Air Transport System Efficiency

DECISION-MAKING INFORMATION SYSTEM FOR MULTIMODAL DISRUPTION MANAGEMENT: SYSTEM ARCHITECTURE AND CONCEPT OF OPERATIONS

F. Jiménez Serrano, Qatar

Despite the importance of airline disruptions, there is no systematic way to handle them. Airline Operators process a complex ?ow of information and they take decisions based on experience to mitigate the incident, given the available information. Although many models exist, few address the issue to integrate all required information aiming for a cost-efficient and passenger oriented decision.


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