26th Congress of International Council of the Aeronautical Sciences
including the 8th AIAA Aviation Technology, Integration, and Operations (ATIO) Conference
14 - 19 September 2008, Anchorage, Alaska, USA
Paper ICAS 2008-10.3.4 (AIAA 2008-8864)

DESIGN OF A LEAN MRO BUSINESS PROCESS FOR EPCOR

W. W. A. Beelaerts van Blokland, A. de Ward, S. C. Santema
TU Delft, Netherlands

Keywords: How to decrease process variability and reduce the lead time

The Customer Service Level (CSL) of valves was 35%, and the average turn around time (TAT) was 28 days while 15 days was promised to the customer. By using Lean Six Sigma analysis “waste” could be identified and the business processes re-designed to meet the customer demand.

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