27th Congress of International Council of the Aeronautical Sciences, 19 - 24 September 2010, Nice, France
Paper ICAS 2010-7.7.1 INVITED


SERVICE THINKING STYLES IN THE SUSTAINMENT OF COMPLEX AERONAUTICAL PRODUCTS

L. Wood
Univ. of Adelaide, Australia

Keywords: service, systems, sustainment, through-life support, outcomes contracting

Outcome-base contracts that provide throughlife sustainment solutions for complex systems such as aeronautical product offer “value in use” to the customer.


view full paper