26th Congress of International Council of the Aeronautical Sciences
including the 8th AIAA Aviation Technology, Integration, and Operations (ATIO) Conference
14 - 19 September 2008, Anchorage, Alaska, USA
Paper ICAS 2008-8.3.3

AIRLINES’ POINT OF VIEW AS A NEW APPROACH TO MEASURING QUALITY OF SERVICE AT AIRPORTS

B. Badanik
Univ. of Zilina, Slovakia

Keywords: airport service, quality control, airport operation

The purpose of this article is to provide the information on new approach to measuring quality from airlines’ point of view. It is a brand new approach due to previous approaches from the customers’ side. This new approach has been tested at Airport Bratislava in Slovak Republic.

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